Source: National Cyber Security News
Banker’s Toolbox – Austin, TX
Banker’s Toolbox is seeking a high-impact strategic leader that can support and advance our IT operations. This individual will oversee all technical aspects and resources within the IT department for the purposes of organizational growth and establish a technological vision. This role will ‘proactively’ identify opportunities to improve IT resource efficiency/output and our internal customer experience.
We are an industry leader in the fight against financial crime – providing software solutions and services to help our customers fight the bad guys. This is a great opportunity to join an experienced technical support team in assisting Banker’s Toolbox through the next phase of growth.
What you’ll do…
Manage IT staff, with responsibility for hiring, evaluation, training, guidance, disciplinary procedures and dismissals.
Develop, track and report KPI’s for IT Service that creates Raving Fans, providing optimal uptime and drive action/improvement.
Responsible for overseeing of operating systems, servers, PCs, software apps, storage, backups, redundancy, telephones and peripherals.
Responsible for a disciplined approach to the use and implementation of standard operating procedures, best practices, and ensuring written protocols and guidelines are provided and followed for IT staff and all end-users.
Ensure written documentation is created and maintained, to include user and system manuals, license agreements and all documentation relating to modifications and upgrades.
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